Warranty My Lamp!
May 23, 2008 in Member Questions, RCA, Samsung, TV Reviews
Some people have been asking about the 90 warranty from the manufacturer when you buy from Discount-Merchant.com. Warranties and guarantees are to help you the consumer decide on what product is the best, and safest choice. If you’re going to drop a few hundred bucks, that product better have a warranty. Retailers know this, so they’ll do anything to make the sale, even warranty for up to 1 year or longer. I’ve talked with Ali from Discount-Merchant.com and he tells me that it’s highly unlikely that Philips lamps will go out within the first year, even the first two years. The failure rate is 3 in 10,000. That means that the lamp you get brand new should work.
And to speak to the point of longevity–well, your mileage may vary. Just like incandescent light bulbs you use for a lamp in your house, or even halogen lamps for the headlights of a truck, DLP and LCD lamps are consumable parts. The more you use them, the chances it will have to fail increases. Anyone who offers a free 1 year warranty is just trying to sell you the product, and most likely, they’re selling generic because it’s cheaper to replace. They also know that so many other things can go wrong with a television and they’ll most likely turn the customer down 11 months down the line, so once they have your money, there’s nothing you can really do. The reason we trust DM is that they’re customer service is excellent. They do stand by their product, and if there are any problems, you can give them a call and they are more than willing to help you troubleshoot. They’d rather help you fix your TV than sell you a lamp (and if fixing your TV involves selling you a lamp they’ll do that too 
To end, here’s a quote from one of my favorite movies… Can anyone guess which movie this is?
Tommy: Chicken wings! Let’s think about this for a sec, Ted, why would somebody put a guarantee on a box? Hmmm, very interesting.
Ted Nelson: Go on, I’m listening.
Tommy: Here’s the way I see it, Ted. guy puts a fancy guarantee on a box ’cause he wants you to feel all warm and toasty inside.
Ted Nelson: Yeah, makes a man feel good.
Tommy: ‘Course it does. Why shouldn’t it? Ya figure you put that little box under your pillow at night, the Guarantee Fairy might come by and leave a quarter, am I right, Ted?
Ted Nelson: What’s your point?
Tommy: The point is, how do you know the fairy isn’t a crazy glue sniffer? “Building model airplanes” says the little fairy, well, we’re not buying it. He sneaks into your house once, that’s all it takes. The next thing you know, there’s money missing off the dresser and your daughter’s knocked up, I seen it a hundred times.
Ted Nelson: But why do they put a guarantee on the box?
Tommy: Because they know all they sold ya was a guaranteed piece of ****. That’s all it is, isn’t it? Hey, if you want me to take a dump in a box and mark it guaranteed, I will. I got spare time. But for now, for your customer’s sake, for your daughter’s sake, ya might wanna think about buying a quality product from me.
New Comments