Need some help

[joss1952]

I've had this Samsung HLS5087W for three years now and have not changed the bulb. I'm now getting this picture:


See the black bar inside the red box on the right? This just started and does this mean it's time for a new tube or is it something else? Any help would be much appreciated.


Regards,

Joe

[Jason1976]

light tunnel mirrors are coming lose. I beleave that samsung fixes this issue for free if you call them.

“Samsung is addressing the light tunnel “border-shadow” effect that impacted a small percentage of select 2005 and 2006 model year DLP TVs. Customers who own a Samsung HLR or HLS model year DLP TV, and experience a “border-shadow” impact caused by the light tunnel, should call Samsung’s service department at 1-800-Samsung (1-800-726-7864) and arrange for an authorized service technician to perform the service repair free of charge.”


see link for more info:
http://www.pause.com/index.php/how-t...ixed-for-free/

Read more: Samsung fixing light tunnel on HLR and HLS models - Home Theater Systems - Electronics and Forum - HomeTheaterShack http://www.hometheatershack.com/forums/ ... z0ajD5cPwS

[joss1952]

[Jason1976]

you are welcome. read the post from what they are saying you can talk to one person and they wont give the repair for free but then you call back talk to someone else and then they know about the issue and offer the free repair. they also said it depend on how you word it.